First, the structure of commercial property organization
(i) Organizational structure
(2) Staffing
Second, the pre-management of commercial property
(1) The project design phase
(2) The construction phase of the project
(3) The preparatory stage for commercial property management
Third, commercial property acceptance criteria (for reference)
(1) Public facilities for the project
(2) Renovation
(3) Main store acceptance standards (industry reference, to the merchant customization)
Fourth, commercial property delivery process
(1) The owner’s delivery process
(ii) Precautions
V. Customer service
(1) Property service personnel
(2) Property file management
(3) Merchants entering and leaving the market
(4) Service reception
(5) Customer opinion management
(vi) Visits and return visits
(7) Identity management
(8) Internal and external contacts
(9) Customer relationship maintenance
(10) Financial management
(11) The management of leasing business
Environmental management
(1) Outdoor areas
(2) Indoor areas
(3) Cleaning service standards
(4) Greening management
Seven, project management
(1) Basic requirements
(2) Renovation management
(iii) Repair services
(4) Maintenance management
(5) Power distribution system
(6) Emergency power supply system
(7) Broadcasting and background sound systems
(8) Safety monitoring system
(9) Patroling the system
(10) Parking management system
(11) Fire alarm and fire extinguishing system
(12) Water supply and drainage system
(13) Air conditioning system
(14) Elevators, escalators
(15) Lighting system
(16) Lightning-avoidance system
(17) Daily maintenance services for public facilities
(18) The maintenance cycle and standards of the public part of the house
(19) Maintenance cycle and quality standards for outdoor public facilities
Eight, order maintenance services
(1) Personnel access management
(2) Pet control
(iii) Vehicle management
(4) Cargo handling management
(5) Monitoring and management
(vi) Patrol management
(7) Clearance management
(8) Large-scale event protection services
(9) Fire management
(10) Emergency management
