General Tender Scheme for Scenic Property Services (2021 Standard Edition)
- The overall vision and planning of property services
Section 1 Project Overview
Section II Background Analysis of Scenic Property Services
Section III The overall service concept and goal of scenic spots
Section 4 Property Services Management Ideas
Section V Overall Vision and Sub-Programme for Property Management
Section 6 Property Services Requirements
Section 7 Project difficulties and rationalization proposals
- Staffing, training and management
Section 1 Institutional setup and staffing
Section II Training and Management
Section III Job Responsibilities
Section 4 Configuration tools, equipment, and material consumption details
- Various management systems and assessment methods
Section 1 Employee management system
Section II Wage Management System
Section III Labor Contract Management
Section 4 Employee attendance management system
Section V Staff Education and Training System
Section 6 Personnel assessment management system
Section 7 Employee Rewards and Punishment System
Section VIII Personnel File Management System
Section 9 Code of Employee Etiquette
Section 10 Measures for the assessment of various posts in scenic property
Section 11 Regulations on the Safety Management of Water-Friendly Zones
Section 12 Barbecue Area Management System
Section 13 The management system of order maintainers
Section 14 Management System for Scenic Safety Facilities
Section 15 Scenic Area Amusement Equipment Management System
Section 16 Complaint handling and return visit system
- Cleaning management program
Section 1 Cleaning scope and service characteristics analysis
Section II Cleaning personnel, set-up, and requirements
Section 3 Cleaning workflow, operating procedures, and standards
Section 4 Cleaning workflow diagram
Section V Work Programme on Health Eradication
Section 6 River, canal, and pond management
Section 7 Cleaning Staff Behavior Code
Section 8 Cleaning staff post responsibilities
Section 9 Cleaning program during holidays and large-scale events
Section 10 Emergency cleaning emergency measures
Section 11 Internal quality supervision and external assessment of cleaning work
Section 12 Rewards and Punishment Ordinance
- Security services programme
Section 1 Security Services Content
Section II The configuration and training of security personnel
Section III Security management measures
Section IV Security post responsibilities
Section V Security workflow
Section 6 Vehicle Management Services
Section VII Water Safety Management
Section VIII Fire Management Services
Section 9 Additional security programs during holidays and large-scale events
Section 10 Emergency Response Plan
Section 11 Internal supervision and inspection measures and external assessment
Section 12 Rewards and Punishment Ordinance
- Landscaping Conservation Programme
Section 1 The contents of landscaping conservation management
Section II Staffing and maintenance of mechanical equipment configuration
Section III Greening Conservation Management Programme
Section IV Greening maintenance personnel management measures
Section 5 Greening tools use methods and safety precautions
Section 6 Greening conservation programs during holidays and large-scale events
Section VII Greening Disaster Prevention and Treatment Measures
Section VIII Internal supervision and inspection measures and external assessment
Section 9 Rewards and Punishments Ordinance
- Pavilion, facilities and equipment management program
Section 1 Management scenarios
Section II Maintenance and Maintenance Process
Section III Maintenance plans and programs
Section IV Hydropower Service Program
Section V Work Programme for Property Maintenance
Chapter 8 Parking Service Scheme
Section 1 Parking Management Service Requirements
Section II Parking management ideas and implementation
Section III Managers and specific measures
- Public order maintenance programme
Section I Public Security Management Programme
Section II Work Procedures of the Ministry of Security
- Holidays and large-scale event protection programs
Section 1 Reception Programme
Section II Emergency Evacuation Management at Peak Times
Section III Personnel diversion scheme
Section 4 Plan for the Safe Disposal of Tourists during peak periods
Chapter 11 Winter Snow Removal and Anti-Slip Program
Section 1 Snow removal program
Section II Winter anti-freeze, leak-proof, anti-slip program
Chapter 12 Tourist Complaints Handling Scheme for Scenic Areas
Section I Complaint Handling Programme
Section II Complaint Handling Management System
Chapter 13 Scenic Reception Service Program
Section 1 Reception staff job requirements and responsibilities
Section II Reception Management System
Section III Service Specifications
Section IV Administrative Reception Process and Precautions
Chapter 14 Quality assurance system
Section 1 Service Commitments
Section II Quality assurance measures
Section III Quality of Service Assurance Program
Chapter 15 Intelligent Information Property Service Program
Section I An introduction to promoting the management of intelligent property services
Section II Intelligent Service Planning Program
Section III Strengthen the construction of energy-saving management
Section 4 Priority procurement of energy-saving products
Chapter 16 Fire Management Procedures
Section 1 Standard operating procedures for fire extinguishing plans
Section II Standard operating procedures for fire alarm and fire emergency response
Section III Standard operating procedures for fire management
Section IV Standard Operating Procedures for Fire Equipment Management
Chapter 17 Emergency Contingency Plan
Section 1 Emergency Disposal Procedures for Scenic Areas
Section II Standard Operating Procedures for Emergency Management
Section III Emergency Response System
Section IV Emergency Plan for Disaster Prevention and Prevention of Geological Disasters
Section V Emergency Plan for Snow Disasters
Section 6 Emergency plan for the resumption of work and epidemic prevention in scenic areas
Section 7 Emergency plans for water, power, and gas
Section VIII Emergency Plan for Violence
Section 9 Contingency Plan for Accidental Casualties
Section 10 Emergency Plan for Visitor Center Cleaning
Section 11 Disposition of operational failures in ropeways and large-scale rides
Section 12 Tourists in scenic areas have dramatically increased their reception of security emergency plans
Section 13 Public Health Incident Disposal Plan
Section 14 Emergency plan for elevator sleepers
Section XVI V Emergency Plan for Flood Control
Section XVI Contingency Plans for Large-scale Public Events
Section 17 Earthquake Emergency Plan
