Chapter 1 The overall vision and planning of property management
Section 1 Property Services Analysis
Section II Management Concept
Section III Property Management Positioning
Section IV The overall vision of property management
Section V Principles of Property Services
Section 6 Property Services Measures
Chapter II The innovative idea of property services
Section 1 The application of management theory
Section II Innovative Management Practices
Chapter 3 Management Style, Service Plan, and Work Objectives
Section 1 How to manage
Section II Work Plan
Section III Management Goals
Chapter Four Staffing, Training and Management
Section 1 Staffing
Section II Personnel Training
Section III Management of personnel
Chapter V Material and Equipment Plan
Section 1 Property Management Room
Section II Material and Equipment Input Plan
Chapter 6 Management rules and regulations and the establishment and management of archives
Section I The establishment and management of rules and regulations
Section II Archive Management
Chapter 7 Pre-intervention services and takeover acceptance and occupancy management program
Section 1 Pre-intervention services
Section II Takeover acceptance of the project
Section III Join (Live) Management Program
Chapter 8 Intelligent System Management Program
Section 1 The day-to-day operation of an intelligent system
Section II Maintenance of Intelligent Systems
Section III Intelligent System Development Vision
Chapter 9 Security Management Services Program
Section 1 General Objectives for Security Management
Section II Security Management Content
Section III Handlers for Security Events
Chapter 10 Cleaning Service Program
Section 1 Overall goal of cleaning services
Section II Cleaning service requirements, content and standards
Section III Management ideas and implementation
Section IV Management System
Section V Related Forms
Chapter 11 Greening Services Programme
Section I Greening Conservation Methods and Requirements
Section II Outdoor Greening Management
Section III Greening Conservation Operating Standards
Section IV Greening Conservation Control Procedures
Section V Greening Services Focus and Measures
Chapter 12 Integrated Maintenance Services Program
Section I General Requirements for Integrated Maintenance Services
Section II Comprehensive service scope and requirements
Section III Operation and management of power distribution systems
Section 4 Operation and management of elevators and escalators
Section V Operation and Management of Air Conditioning Systems
Section 6 Operation and management of fire protection systems
Section 7 Operation and management of water supply and drainage systems
Section 8 Daily maintenance and management of public facilities such as houses and indoor equipment and facilities
Section 9 Security System Management and Management
Section 10 Related management systems
Chapter 13 Parking Management Program
Section 1 Parking Management Service Requirements
Section II Parking management ideas and implementation
Section III Parking Management Procedures
Section 4 Parking Management Process
Section V Parking Special Situations Handler
Section 6 Various types of management systems
Chapter 14 Winter Snow Removal and De-icing Program
Section 1 Winter Snow Removal Program
Section II Property winter anti-freeze, leak-proof, anti-slip program
Chapter 15 Special Service Program for the Park
Section 1 Water Station Operation Management
Section II Shuttle Service Management
Section III Vacant Housing Management
Chapter 16 Emergency Plan
Section 1 Emergency Evacuation Plan
Section II Emergency plans for fire management
Section 3 Flooding / Running Emergency Plan
Section IV Emergency response plan for sudden power outages
Section V Emergency Plan for Water Stopping
Section 6 Emergency plan for elevator sleepers
Section 7 Emergency Plan for High-Altitude Falling Objects
Section 8 Earthquake Emergency Response Plan
Section 9 Emergency response plan for epidemic prevention
Section 10 Emergency response plan for flood prevention (heavy rain) and strong wind protection
Section 11 Emergency response plan for electric shock
Section 12 Emergency treatment plan for drowning accident in swimming pool
Section 13 Emergency response plan for food poisoning
Section 14 Contingency Plan for Limited Space Accidents
Section 15 Emergency response plan for noise pollution
Section 16 Emergency response plan for parking toll system failure
Section 17 The access gate system uses abnormal emergency response plans
Section 18 Emergency response plan for traffic accidents
Section 19 Emergency disposal plans for suspicious items and explosive substances are found
Section 20 Contingency plans for theft and robbery
Section 21 Contingency plans for the emergency response to fights, fights and disturbances
Section 22 Emergency response plan for explosive intimidation
Section 23 Contingency plans for suicide or attempted suicide
Section 24 Emergency response plan for the occurrence of mental illness and drunkenness
Chapter 17 Complaint Handling Services Programme
Section 1 Analysis of the causes of complaints
Section II Basic Principles for complaint Handling
Section III Complaint Handling Code
Section 4 Complaint Handling Process
Chapter 18 Quality Safeguards
Section I Quality Safeguards
Section II Specific Project Quality Management Objectives
Chapter 19 Promotes the Management of Intelligent Information Property Services
Section I An introduction to promoting the management of intelligent property services
Section II Intelligent Service Planning Program
Section III Strengthen energy-saving management and build a green-friendly science and technology park
Section 4 Priority procurement of energy-saving products
Chapter 20 Commitments and measures for various management indicators
Section 1 Service Commitments
Section II Safeguards
