Large sports centre / stadium property management program
Chapter 1 Company Profile
Chapter II Analysis of XX Sports Center Project Management
First, the positioning of property management services
Second, the property management model design concept
Third, property characteristics analysis
Fourth, operational characteristics analysis
Fifth, customer characteristics analysis
Sixth, property management service difficulty analysis
Seven, the key work of property management services analysis
Eight, property management difficult work solutions
Nine, lake management program
Chapter 3 Property Management Objectives and Service Commitments
I.XX Sports Center property management services work objectives
Second, the XX Sports Center property management indicators of the commitment
Third, the owner of the property service center quarterly assessment of service quality indicators
Chapter Four Service Quality Assurance System and Measures
First, the property service center fully implements the Integrated Management System (IMS).
Second, the company’s property service center resources support and protection
Third, the company’s property service center work quality supervision measures
Fourth, the company’s property service center services supervision
Fifth, the quality of service continuous improvement
Sixth, the property service center staffing plan
Seven, property management service agencies job responsibilities profile
Eight, specific job management control procedures
Nine, the principle of the overall operating process protection
Chapter 5 Management and training of staff
First, the staff training program
Second, etiquette and service image
Third, humane personnel management program
Fourth, the quality of personnel service monitoring and assessment
V. Regulations on the rewards and punishments of employees
Chapter 6 Safety Fire Management Program
Safety and fire management service requirements
Second, the mode of operation of public order and order management
Third, the security team post responsibilities
Fourth, the daily management of the security team
Fifth, the security team’s drills and learning
Fire safety management
7. Handling of public security and security incidents
Eight, all kinds of security emergencies emergency plans
Chapter 7 Parking Management Program
First, the overall requirements of parking services
Second, the responsibility of the person in charge of vehicle management
Third, the responsibilities and discipline of vehicle managers
Fourth, parking (library) door post management system
V. The shift system for vehicle managers
6. Regulations on the management of parking lots
Seven, all kinds of parking emergency response
Chapter 8 Engineering Maintenance Management Program
First, the overall requirements of engineering maintenance management
Second, regular inspection of buildings
Third, building body maintenance management plan and implementation
Fourth, the classification, registration, and accounting of electrical equipment and facilities
V. Professional staffing
Sixth, mechanical and electrical facilities, and equipment operation and maintenance requirements
Public facilities and street lamp maintenance
Eight, strengthen the equipment and facilities identification system management
Nine, the venue’s energy-saving management
Ten, all kinds of engineering sudden failure contingency plans
Chapter 9 Sanitary Cleaning Management Program
First, the overall environmental management needs and ideas of the venue
Second, cleaning operation mode and work plan
Third, cleaning service standards and protection
Fourth, special cleaning work procedures
Fifth, cleaning personnel management requirements
Chapter 10 Greening Management Program
First, landscaping service requirements
Second, the overall requirements of green conservation
Third, green management plan
Fourth, greening maintenance operating procedures and inspection standards
V. Greening conservation system
Six, indoor green plant rental service standards
Seven, the venue indoor greening arrangement and maintenance
Eight, part of the green plant style
Chapter 11 Reception Consulting and Letter Delivery Protection Services Programme
First, the overall requirements of protection services
Second, reception service standards and procedures
Third, the implementation of the “golden key” property management services
Chapter 12 Day-to-day data management
First, the establishment and management of archives
Second, day-to-day management
Third, employee behavior management
Fourth, the safety management system
V. Complaint handling and return visits
Six, decoration management
Intelligent management of computers
Eight, non-office hours management
Chapter 13 Crisis and Risk Management
One . Crisis response mode
Two. risk management
