Section 1 Overall Vision and Planning of Property Management 1
1.1 Project Analysis 1
1.2 Management Positioning 2
1.2.1 Management Service Object Analysis 2
1.2.2 According to the project analysis, the management positioning of the commercial complex should reflect the following aspects 3
1.3 Management Focus 4
1.3.1 One of the key points: to establish the overall image of commercial complex property 4
1.3.2 Focus III: Maintenance and maintenance of electrical and mechanical facilities and equipment 4
1.3.3 Focus IV: Security Management Services 5
1.4 Management Goal 5
1.5 Management Mode 6
1.5.1 Management Process 6
1.5.2 Set up supervisory authority 7
1.5.3 Perfect self-restraint mechanism 7
1.5.4 Incentive 9
1.5.5 Operating responsibility system 10
1.6 Management Feature 10
1.7 Management Measures 13
1.8 Management Exploration 16
1.9 If our company manages the advantages of commercial complex property management 17
Section 2 Staffing, Training and Management 18
2.1 Internal Management Structure of the Commercial Complex Management Service 18
2.1.1 Institutional Settings of the Commercial Complex Management Service Figures Description:18
2.1.2 Staffing of all departments of the Commercial Complex Management Service (out of 14) 20
2.2 Management staffing 21
2.3 Training for managers 23
2.3.1 Guiding Principles for Training Work 24
2.3.2 Implementation of the training system 25
2.3.3 Training content and objectives 26
2.3.4 Manager Training Program 30
2.3.5 Training workflow 31
2.4 Management of managers 32
2.4.1 volume to hire, training to improve 32
2.4.2 Tacit cooperation, fully authorized 32
2.4.3 Regular review, performance is this 33
2.4.4 Rewards and punishments are strict, the survival of the fittest 33
Section III Community Transformation and Operating Budget 35
Section IV Management and Work Plan 44
4.1 Integrated management of commercial complexes 44
4.2 Composition of the management approach 45
(Composition diagram of the management method) 45
4.2.1 Institutional Setting 45
4.2.1.1 Organization 45
4.2.1.2 Supervisory bodies:45
4.2.2 Operating Procedure 47
4.2.3 Information System 48
4.2.4 Management Mechanism 49
4.3 Professional Management 51
4.4 Import ISO9001:2000 Quality Management System 51
4.5 Plan of work to be adopted 51
4.5.1 Pre-intervention work plan 51
4.5.2 Position to take over work plan 52
4.5.3 Two-year work plan for the normal period 53
4.5.4 Workflow 54
4.5.5 Day-to-day operation of emergency measures management 55
Section V Establishment and Management of Systems and Archives 68
5.1 Establishment and management of regulations 68
5.2 Establishment and management of archives 76
5.3 File management operation link 77
5.3.1. Collection of information 77
5.3.2 Data classification 77
5.3.3 Archive Management 77
5.3.4 Process for the establishment of archival information 78
5.3.5 Classification of Archives 79
Section 6 Pre-Management 83
6.1.1 Facility equipment commissioning:84
6.1.2 Take over the management of the property during the acceptance period:84
6.1.3 Other pre-preparation 86
Section VII Maintenance and Maintenance of Houses and Utilities 89
7.1 Management of commercial complex houses and utilities 89
7.1.1 Preventive maintenance mode 89
7.1.2 Key Service Mode 89
7.1.3 Technology First Way 90
7.2 Key 90 for building management
7.2.1 One of the management priorities: maintenance and maintenance of housing foundations, roofs, facades, doors, and windows
7.2.2 Key Management III: Repair and maintenance of reinforced concrete structures, masonry structures 91
7.2.3 Key Management IV: Maintenance of Decorative Materials 91
7.3 Housing Body and Common Facilities Maintenance and Maintenance Plan 92
7.4 Second Renovation Management 92
Renovation of the daily inspection work standard table 94
Renovation period management requirements table 96
Section VIII Electrical and Mechanical Equipment Facility Management 97
8.1 Features of commercial complex equipment facilities 97
8.2 Principles and objectives for the management of electrical and mechanical equipment in commercial complexes 97
8.2.1 Principles for the Management of Electrical and Mechanical Equipment Facilities 97
8.2.2 Electrical and mechanical equipment operation management objective 98
8.3 Basic management of electrical and mechanical equipment 99
8.3.1 Early intervention management of electromechanical equipment 100
8.3.2 Electrical and mechanical equipment operation and maintenance management (official management) 102
2019 Equipment Maintenance Program 105
2020 Equipment Maintenance Program 106
8.4 Equipment Maintenance Management 106
8.4.1 Equipment Repair Mode 107
8.4.2 Choice of repair method 107
8.4.3 Repair Category 109
8.5 Business Complex Sub-System Equipment Management 110
8.5.1. Power distribution management 110
8.5.2 Elevator System Management 110
8.5.3 Fire System Management 111
8.5.4 Water supply and drainage management 112
8.6 Contingency measures and scenarios for equipment management 112
8.6.1 Maintenance management of equipment systems 112
8.6.2 Each mechanical and electrical equipment set up repair, emergency treatment program 115
Section 9 Security Management 123
9.1 Overview of Security Management 123
9.1.1 Principles of Security Management 123
9.1.2 Content and Mode of Security Management 123
9.1.3 Organization Building 124
9.1.4 Key points of security management 125
9.1.5 Security Management in the functional areas 128
9.1.6 Establishment of a human-machine combined security management network 129
9.2 Fire Safety Management 131
9.2.1 Division of Responsibility for Fire Management:131
9.2.2 Fire Management Measures 132
9.3 Traffic Management 133
9.4 Equipment Safety Management and Emergency Measures Program 133
9.4.1 Equipment troubleshooting 134
9.4.2 Emergency treatment plan 135 for the repair of electrical and mechanical equipment facilities
9.5 Emergency Management 144
9.5.1. Contingency measures for theft by criminals 144
9.5.2 Contingency measures for robbery by criminals 144
9.5.3 Contingency measures for fighting between persons in the jurisdiction 145
9.5.4 Traffic Emergency Measures 146
9.5.5 Treatment of patients with acute illness 147
9.5.6 Typhoon Emergency Measures 147
9.5.7 High-altitude fall emergency response procedure 147
9.5.8 Emergency Procedure for Vehicle Loss 148
Section 10 Greening Management 149
10.1 Commercial Integrated Greening Conservation Standard 149
10.1.1 Greening Conservation Standard 149
10.1.2 Green check assessment 149
10.1.3 Greenfield Maintenance Measures 149
10.2 Greening work implementation 151
10.2.1 Greening Work Procedure 151
10.2.2 Summary of Conservation of Green Plant Cycles 152
Green Plant Cycle Conservation Summary Table 152
Section 11 Clean Management 153
11.1 Clean Management Idea 153
11.1.1 “Zero Interference” Cleaning Management 153
11.1.2 Pay attention to etiquette in cleaning 153
11.1.3 Environmental Clean Management 153
11.1.4 Safe Cleaning Management 155
11.2 Clean Management Operations 157
11.3. Emergency Response 165
11.4 Kill Management Section 167
Section 12 Number of similar property management projects and awards 170
